All tasks are available in the Task List, sorted by building. You can apply a filter by tapping the icon in the bottom left corner and selecting yourself as the “Assignee.” This will show only your tasks. Tasks are also tagged with dates, so you can easily see what needs to be done this week, next week, and beyond.

Fire routines are typically set up as recurring tasks with a checklist. For each item, you can confirm whether it’s OK or note any deficiencies, and add comments. Once you’ve gone through all items, you can complete the task. All information will be documented and available in Autility.

There are several ways to report an incident, whether it’s discovered by you or the tenant. If you have access to Twin In-Use, you can register a new incident directly in the app by tapping the icon and selecting Incident. Tenants can also send an email to the dedicated request address, which will automatically register the request in Autility. From there, the responsible person can log the incident and create the task needed to resolve it.

All incidents are listed in the Task List. Select the incident you’ve worked on. If you’ve completed the related task, mark it as completed first. You can attach photos, files, comments, or other documentation. Then close the incident—everything will be documented and accessible in Autility.

In the app, simply tap the icon and select Task. Enter all relevant information and create the task. You can also add a task directly in the Twin. Go to the map in the app by tapping the icon, select a building, and tap anywhere in the Twin. You’ll then have the option to add a task at that location. Enter the details and create the task.

You can either create a new asset from the asset overview or directly in the Twin. From the overview, click Create in the top right and enter the necessary information. In the Twin, right-click on the location of the system to create a new asset with that specific location.

Currently, you can’t create multiple identical assets simultaneously. However, you can create one asset and then copy it as many times as needed. This saves you from manually entering the same information for each one.

External providers can access task information if you forward the task via email. To view or manage a task within the app, they must have their own user account.

Inside a task, click the three dots next to the title and select Share. You can choose to send only the pre-filled information or add comments and attachments. Once you’ve selected a recipient, you can send the task via email. If the person has a user account in Autility, you can assign them as the “Assignee,” and they’ll receive a notification.

Requests are registered in Autility and visible to all with access. The person responsible for handling the case—usually the property manager—is considered the recipient.

No. A janitor or anyone with access to the request email can send it on behalf of the tenant.

The sender only sees replies you enter as Reply. Comments added as Comment are visible only to you and others with access to the request in Autility. Use Comment for personal notes or internal dialogue. Use Reply to communicate with the sender. More info is available under Requests.

Inside the incident, you can attach tasks. These tasks are linked to the incident and help you track what needs to be done and who’s responsible. You can attach an existing task or create a new one. Once tasks are completed, you can close the incident, with all documentation stored in Autility.

Yes, the AI chat understands Norwegian and English.

You can use incident detection after uploading a service report or similar PDF and marking it as a Report in Autility. You decide when and if you want to activate it. The results will always be available after running incident detection on your report.